Frequently Asked Questions
What are your hours of operation?
7am - 10pm everyday
What time is the last wash?
Where are you located?
5210 Schubert Rd, Knoxville, TN 37912. We are directly behind the Pilot Station on Merchant Dr, near the intersection of I75 and Merchant Dr.
Do you accept credit cards?
Yes, we accept all major credit cards for drop off and delivery services. Our self-serve machines accept quarters and dollar coins and we have an ATM onsite as well as change machines. Our smartphone app, LaundryPay, will allow you to enter a credit card and start any of our washers and dryers directly from your smartphone!
Do you have a loyalty program?
Yes! Our smartphone app, LaundryPay, allows you to earn loyalty points on every wash/dry that can be redeemed for FREE washes and dry.
Do you have WiFi?
Yes, we have BLAZING fast Wifi!
Do you have an attendant on duty?
Yes, one of our AMAZING attendants are ALWAYS on duty to welcome you with a friendly smile and provide any assistance you might need.
Is your laundromat clean?
Yes! We like to think we have the CLEANEST laundromat in town. Our friendly attendants follow a very strict daily cleaning schedule and work tirelessly to keep our facility & machines in pristine condition.
Drop Off & Pick-Up/Delivery FAQ
What hours do you offer drop off service?
Everyday, from 7am - 10pm
How does Wash & Fold work?
Simply bring in your dirty laundry and we will weigh it in-store. You will be charged by pound unless it's per item charge items such as comforters, pillows, blankets, mattress covers, etc. We will provide the detergent and softeners unless instructed otherwise. We will hang all of your collared shirts, dress pants and dresses.
Are my clothes washed with other peoples clothes?
Absolutely not! We never combine your clothes with another customers.
What if I left something in my pockets?
We check all of your pockets before washing and will have any found items neatly packed with your clothes when you pickup.
How soon will I get my clothes back?
Our standard turnaround time is next day but we also offer same day service for a small upcharge.
What if I have allergies to detergents or have other special requests?
We keep numerous detergents in stock including All Free & Clear. When you bring in your first drop off order, or schedule your first pickup, we will create an account for you in our software system and you can give us any special instructions that will always be included with your future orders. This ensures that we do your laundry EXACTLY how you want it!
Do you provide bags for pickup/delivery?
Yes, on your first order we will provide you with a WaveMAX laundry bag to use on all future orders.
Do I have to be home when you pick up or deliver my clothes?
No, but when scheduling the service, please provide clear instructions indicating where we can find your clothes and drop them off.
Do you fold or hang my clothes?
We are open to special requests. If you don't specify, we typically hang the more formal items, like collared shirts, blouses and slacks; then protect them with a clear plastic garment bag. We'll neatly fold everything else and package it for protection.
Commercial Laundry FAQ
What types of businesses do you service?
We provide commercial laundry service for salons, chiropractors, massage therapy, gyms, restaurants, hotels, uniforms, dentists, event planners, assisted living communities, Airbnb/nightly rentals and so many more!
Do I have to sign a contract?
No! We will continue to earn your business each and every time we launder your items.
How often do you pickup and deliver?
We will work with each customer on an individual basis and create a schedule that works for you.
How do I get started?
How does payment work?
We can either bill you weekly or monthly. Very soon we will be launching the ability to pay your invoice online!
WaveMAX @Work FAQ
What is WaveMAX @Work?
Are you an employer that would like to offer a FANTASTIC benefit to your employees? Our exclusive program allows you to offer a discounted laundry service to your employees, at no cost to you!
How does it work?
We will work with you to establish the best pickup/delivery schedule, and drop spot for your business. You will have an exclusive discount code for your employees that will provide 10-20% off our laundry service, depending on the number of employees. We will provide WaveMAX laundry bags for your employees - all they have to do is leave their laundry bag at the drop spot on your weekly designated date/time. We will return their laundry to the drop spot neatly washed and folded, and individually packaged.
Who pays for the service?
Your employees will pay for the service so you have nothing to manage! Each employee will sign up for their own account and use your exclusive discount code.
WaveMAX for Apartments FAQ
What is WaveMAX for Apartments?
Are you an apartment manager that would like to offer a FANTASTIC benefit to your residents? Our exclusive program allows you to offer a discounted laundry service to your residents, at no cost to you!
How does it work?
We have 2 options with different levels of discounts. Our basic program allows you to offer a 10% discount to your residents with your exclusive promo code for residents of your complex. With our basic program we will pickup/deliver from each apartment individually on a weekly schedule.
Our Premier program allows you to offer a 20% discount! With our Premier program we will designate a "drop spot" at your complex for your residents to drop off their WaveMAX laundry bag. We will return the clean clothes neatly packaged for each resident to the designated "drop spot" on the schedule we setup.
Who pays for the service?
Your residents will pay for the service so you have nothing to manage! Each resident will sign up for their own account and use your exclusive discount code.